Made for Healthcare Teams by PX Experts
Transform your PX program.
The HX Academy is a powerful training and education tool that helps you and your teams go from insights to action with high impact learning that empowers healthcare teams across the continuum of care.
Put the HX Academy to work for your team and gain access to on-demand resources that maximize the success of your PX program today!
Our programs and instructors are trusted by top healthcare systems and associations across the United States.
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WHY HX ACADEMY?
Relevant, actionable, and compelling lessons designed to engage and activate your most important asset—your people.
WHY HX ACADEMY?
Bite-sized lessons made for the busiest healthcare professionals and teams.
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WHY HX ACADEMY?
Diverse educational library focused on today's most pressing healthcare challenges.
WHY HX ACADEMY?
Augment existing PX training and teachable moments.
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ABOUT THE HEALTHCARE EXPERIENCE ACADEMY
Don't just train, transform.
Equip, elevate and empower your teams delivering and interacting with patient and their families.
HX ACADEMY COURSES
Gain access to a growing library of relevant, impactful, and practical on-demand video lessons on critical PX topics.
Our growing library of micro-learning videos range across a variety of topics that help teams Foster Team Culture & Engagement , Maximize Measurement to Drive Improvement , Strengthen Communications Across the Care Continuum and employ Best Practices for Maximizing Patient Experiences .
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Senior Leader Rounding
Foster stronger organizational alignment between medical staff and senior leaders to build confident, trusting relationships with physicians and providers.
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Reward & Recognition
Empower employees by generating commitment, ownership, and loyalty through reward and recognition.
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Retention
Equip employees for success through nurturing growth and building trust that improves retention.
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Burnout & Resiliency
Building support systems of care and compassion for ourselves and colleagues to minimize burnout and strengthen resiliency.
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HCAHPS Improvement
Practical, real-world strategies for maximizing and driving HCAHPS performance improvement.
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Accelerating Medical Practice Success
Creating and setting patient expectations for accelerating medical practice success.
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Patient Experience of Care—Primary Care
Navigating the five domains of the Patient Care First (PCF) experience survey to map out and improve gaps in care.
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CARES™ for Patient Communication
Strengthening improvisational communications that leave lasting impressions and build patient confidence.
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The Conversation Curve™ for Navigating Conflict
Navigating difficult conversations with patients to achieve positive outcomes.
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Emotional Intelligence
Engaging employees, physicians and patients meaningfully by amplifying Emotional Intelligence (EQ).
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Empathy
Building trust and deepening relationships with patients through advanced empathy practices.
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Service Recovery
Address challenging care experiences with unsatisfied patients positively to quickly resolve issues as they arise.
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New Bedside Shift Report
Master the art and practice of transitioning patient care from one team to another while promoting teamwork, safety and patient trust.
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Patient Rounding
Recognize and coach team performance to close gaps between effort and effectiveness and instill patient confidence.
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Hourly Rounding
Improve quality, safety and service excellence with practical steps that work to reduce call lights and increase perceived responsiveness by patients.
AND MORE
With existing lessons updated and more courses added periodically!
NOT SEEING A TOPIC?
We can create customized video lessons and courses upon request.
Contact us to learn more.
Courses can be purchased individually, by topic, or with an all-access pass to the full library.
Need a custom training track? Contact us for enterprise or white-label solutions.
BOOK A DEMO
Put HX Academy to work for you and your team.
Schedule a personalized demo today.
BOOK A DEMO
Put HX Academy to work for you and your team.
Schedule a personalized quote to receive your discount, today!
CREATED BY
The Healthcare Experience Foundation
Join us we foster, support and elevate the next generation of healthcare leaders who are strengthening and revolutionizing the healthcare experience.
